Support

At Median, we understand the critical role that professional, timely support plays in ensuring your mobile app’s success. Whether your app is in development, testing, publishing, or maintenance, access to our expert team and comprehensive support services make it easy to maintain native iOS and Android apps without in-house resources.

Support Options

Full-Service Support

Our Full-Service Annual Plan provides 1:1 technical support at affordable annual fees. Pricing is determined by your app’s complexity, active native plugins, and custom development components.

Enterprise Support

For customers with advanced technical and security requirements, our Enterprise Annual Plan offers a fully customizable solution. This plan can include:

Enhanced app security features
Service Level Agreement (SLA) terms tailored to your business needs
Mobile Device Management (MDM) distribution support

Self-Serve Support

If you are developing an app as a Self-Serve customer you can still receive assistance by submitting your query through our online Support Portal. While response times may vary our team strives to assist with all inquiries.

Submitting a Support Ticket for Full-Service/Enterprise apps

Support Widget

To submit a support ticket open your app in the App Studio and click the support widget on the bottom right. This automatically associates your app with the ticket and assigns the appropriate priority based on your support plan.

Image - Contact Median Support via modal in App Studio — App Studio - Contact Median Support

Reproduction Steps

To expedite the resolution of issues, we recommend providing detailed information alongside your support request and issue description:

Reproduction Steps: Include specific steps to replicate the issue, such as login credentials if applicable.
Visuals: Attach screenshots or videos that clearly demonstrate the issue.
Technical Details: Specify the device model, operating system version (Android/iOS), and whether the issue occurs on a simulator or physical device.

The more precise your information, the faster we can diagnose and resolve the problem.